Contact
A small team, and a real person reads every message. Tell us what you need and we will come back to you within one working day.
The fastest route for anything about an order. Quote your order number and we can pull it up straight away.
Monday to Friday, 9am to 5pm UK time. Messages that land at the weekend are answered on Monday morning.
Samples, features, stockists and collaborations all go through the form — choose Press and partnerships and we will route it to the right person.
London, United Kingdom. Everything is packed and despatched from here.
Before you write
United Kingdom — free standard delivery on orders over £50, so free on every piece we currently sell. Standard is £4.99 below that and takes 3–5 business days. Express is £6.99 and takes 1–2.
Europe — £14.99, tracked, 3–5 business days.
Rest of world — £23.99, tracked, 3–5 business days.
UK orders placed before 2pm on a working day are despatched the same day. Outside the UK, add whatever time customs takes at your end; duties and import taxes are yours to pay where they apply.
Yes. You have 30 days from the day it arrives, and returns are free both ways.
The piece needs to come back unworn and in its box with the authenticity card. Email us and we will send a prepaid label.
Own the piece for twelve months and we will buy it back for 40 to 50 per cent of what you paid. Where it falls inside that range is set by its condition when it reaches us.
The value comes back as Sovelle credit rather than cash. You can spend it on your next piece, or pass the credit to someone else to spend.
Every pendant comes on a 16″ chain with a 4″ extender in the matching finish, so it wears anywhere from 16″ to 20″.
At the first loop it sits at the collarbone. At the last it drops below a shirt collar. Nothing to buy separately and nothing to send back for a resize.
Not the way costume jewellery does. The plating is 2 microns of 18ct gold over a barrier layer, which is roughly four times a standard flash plate.
It still benefits from sensible care: put it on last, take it off first, and keep perfume, hairspray and chlorine away from it. Wipe it with the cloth in the box after wearing.
Yes — an e-gift card, sent straight to their inbox, in any amount you choose. They pick the piece and the finish themselves.
It can be spent in one go or across more than one order, and it works towards a buy-back credit in exactly the same way.
We are open to the right partners. Use the form and choose Press and partnerships, and tell us a little about where you would be selling.
Buy-back guarantee
Wear it for twelve months and we will buy the piece back for 40 to 50 per cent of what you paid — the figure set by its condition when it reaches us.
The value returns as Sovelle credit. Put it towards your next piece, or pass the credit to someone else to spend.
See the pendantJournal
The thinking behind one continuous line, why the mark goes on the back, and what two microns of gold actually buys you.
Short pieces, written by us, published when there is something worth saying.
Read the journal