First order
Use the code below at checkout.
Contact
A small team, and a real person reads every message. Tell us what you need and we will come back to you within one working day.
The fastest route for anything about an order. Quote your order number and we can pull it up straight away.
Monday to Friday, 9am to 5pm UK time. Messages that land at the weekend are answered on Monday morning.
Samples, features, stockists and collaborations all go through the form. Choose Press and partnerships and we will route it to the right person.
London, United Kingdom. Everything is packed and despatched from here.
Before you write
United Kingdom: free standard delivery on orders over £50, so free on every piece we currently sell. Standard is £4.99 below that and takes 3–5 business days. Express is £6.99 and takes 1–2.
Europe: £14.99, tracked, 3–5 business days.
Rest of world: £23.99, tracked, 3–5 business days.
UK orders placed before 2pm on a working day are despatched the same day. Outside the UK, add whatever time customs takes at your end; duties and import taxes are yours to pay where they apply.
Yes. You have 30 days from the day it arrives. You arrange and pay for the return postage, and we would ask you to send it tracked.
The piece needs to come back unworn and in its box with the authenticity card. Email us and we will send the return address. If a piece is faulty or not what you ordered, we cover the postage both ways.
Every pendant comes on a 16″ chain with a 4″ extender in the matching finish, so it wears anywhere from 16″ to 20″.
At the first loop it sits at the collarbone. At the last it drops below a shirt collar. Nothing to buy separately and nothing to send back for a resize.
Not the way costume jewellery does. The plating is 2 microns of 14ct gold over a barrier layer, which is roughly four times a standard flash plate.
It still benefits from sensible care: put it on last, take it off first, and keep perfume, hairspray and chlorine away from it. Wipe it with the cloth in the box after wearing.
Yes. An e-gift card, sent straight to their inbox, in any amount you choose. They pick the piece and the finish themselves.
It can be spent in one go or across more than one order.
We are open to the right partners. Use the form and choose Press and partnerships, and tell us a little about where you would be selling.
Journal
The thinking behind one continuous line, why the mark goes on the back, and what two microns of gold actually buys you.
Short pieces, written by us, published when there is something worth saying.
Read the journal