Returns

Last updated 24 September 2026

Thirty days to change your mind. You cover the return postage.

The short version

• You have 30 days from the day the parcel arrives to tell us you want to return it.
• You arrange and pay for the return postage. Send it tracked, until it reaches us it is still your parcel.
• The piece comes back unworn, in its box, with the authenticity card.
• We refund what you paid for the piece, to the original payment method, within 14 days of receiving it.

How to start one

Email hello@sovellelondon.com with your order number and say what you are sending back. We reply with the return address and a short set of instructions. Send it tracked, from any post office or collection point, and keep the receipt until your refund lands.

Condition

Handle the piece the way you would in a shop. You are welcome to try it on; you are not welcome to wear it out for a week and send it back. If a piece comes back scratched, stretched, engraved, resized or missing its box, extender or card, we may reduce the refund to reflect that, and we will always tell you why before we do.

Faulty or not as described

If something is faulty, damaged in transit or not what you ordered, tell us within a reasonable time and we will replace it or refund it in full, including the delivery you paid and the cost of sending it back. You never pay to return something that is faulty or not as described. Your rights under the Consumer Rights Act 2015 are not affected by anything on this page and nothing here is intended to limit them.

What we cannot take back

• Anything engraved or personalised to your order, unless it is faulty.
• Gift cards.
• Anything returned after the 30 days have run out, unless it is faulty.

Your legal cancellation right

As well as our own 30-day policy, the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 give you 14 days from delivery to cancel an online order and a further 14 days to send it back. If you cancel under that right we refund what you paid for the piece plus the standard delivery charge you paid to receive it; the cost of sending it back is yours, as set out above. Our own window is longer, so in practice you will use ours, but the statutory right sits underneath it either way.

Exchanges

The quickest route is to return the piece for a refund and order the one you want. If you would rather we swapped a yellow gold piece for a white gold one directly, email us and we will arrange it.